Thank you for choosing our SaaS-based startup platform for managing customers and accepting online payments. We strive to provide excellent service and ensure that you have a positive experience. Please read our refund and cancellation policy carefully before using our services.

Refund Policy:

1. Subscription Fees: We offer subscription-based plans for vendors to access our platform. Once a subscription fee is paid, it is non-refundable, unless there are exceptional circumstances that warrant a refund, such as a technical issue or error on our part that prevents you from using our platform as intended. In such cases, we will review the request on a case-by-case basis and may issue a refund at our discretion.
2. Transaction Fees: We charge transaction fees for processing payments on our platform. Transaction fees are non-refundable, as they are incurred immediately upon processing a payment and cannot be reversed.
3. Third-party Fees: In addition to our subscription and transaction fees, there may be third-party fees associated with using our platform, such as fees charged by payment gateways or processors. These fees are beyond our control and are subject to the refund policies of the respective third-party providers.

Cancellation Policy:

1. Subscription Plans: You can cancel your subscription plan at any time by providing written notice to us. However, cancellation of a subscription plan will not result in a refund of any subscription fees already paid, unless otherwise specified in writing or required by applicable law.
2. Transaction Fees: Once a payment transaction is processed, it cannot be cancelled or refunded, as it is considered final. Please review all transaction details carefully before processing a payment.

General Terms:

1. Changes to Subscription Plans and Fees: We reserve the right to modify or change our subscription plans, fees, and features at any time, with or without prior notice. Any changes to subscription plans or fees will be applicable prospectively and will not affect any subscription fees already paid.
2. Disputes and Chargebacks: In the event of a dispute or chargeback related to a payment processed through our platform, we will work with you to resolve the issue in a fair and timely manner. However, chargebacks or disputes initiated without prior communication with us may result in termination of your subscription and access to our platform.
3. Termination: We reserve the right to terminate your subscription and access to our platform at any time, for any reason, including but not limited to violation of our terms of service or failure to comply with applicable laws and regulations.
4. Governing Law: This refund and cancellation policy shall be governed by and construed in accordance with the laws of the jurisdiction in which our SaaS-based startup is registered, without regard to its conflict of laws principles.

If you have any questions or concerns about our refund and cancellation policy, please contact us at [Support@Bookspot.app]